SmartBlur Support

Please include your SmartBlur plan (Free, Standard, or Pro), order ID when applicable, operating-system version, app version, current distribution source (SmartBlur website or Microsoft Store), and a short description of the issue. For Mac issues, include the Mac model and Apple chip generation (M1–M5). Never send your full license key in a public message.

For website purchases through Duitku, Midtrans, Dodo Payments, or PayPal, include the payment provider, order ID, payment date, and purchaser email. Website license keys are issued only after the server verifies a successful payment.

Download the current signed and notarized Apple silicon DMG from the SmartBlur download page. SmartBlur 2.1.2 supports macOS 14 or later on Apple silicon M1–M5.

SmartBlur Camera is available with Standard or Pro in supported Mac website builds through a Core Media I/O camera extension. If it does not appear in a compatible webcam app, confirm that macOS allowed the camera extension and camera access, then restart the target app.

We aim to reply to standard email support requests within two business days. Priority support follows the service level included with the purchased plan.