Frequently Asked Questions

Does SmartBlur upload my photos, videos, or camera frames?

Desktop AI processing is local. Internet-connected operations such as licensing, feedback, and update checks are separate from the media-processing worker. Do not paste private RTSP URLs or license keys into feedback text.

What is the difference between Standard, Ultra, and Ultra Super?

They are detection models, not blur strengths. Standard is fastest; Ultra is a stronger balanced model; Ultra Super is the heaviest option for difficult, distant, crowded, or obstructed subjects. See AI Detection.

Should I lower or raise confidence for better accuracy?

Lower it when real subjects are missed; raise it when ordinary objects are incorrectly detected. Change only the affected target by about 0.05, then retest. “Higher confidence” means stricter acceptance, not universally better accuracy.

Does changing padding improve detection?

No. Padding expands a region after a face is detected. Use it when the blur is too tight. For no detection at all, enable the correct target, lower its confidence, use a stronger model, or enable 360° for angled footage.

Do controls update immediately on a webcam or RTSP stream?

Yes. While the live session runs, SmartBlur groups rapid changes for about 400 ms and applies the latest targets, confidence, padding, 360°, blur style, intensity, or preset to following frames. A model change briefly loads the new model while keeping the source connection open.

Why does Ultra Super briefly pause live frames?

The persistent worker is switching to a different model session. The camera/RTSP connection remains open; processing resumes after the model is ready. If the status reports failure instead, see Troubleshooting.

Can SmartBlur read an IP/security camera?

Yes, through Live Camera → RTSP Stream. The URL must begin with rtsp:// or rtsps://. See Webcam & RTSP.

Can SmartBlur record the live processed result?

Yes. Choose a recording folder, start the live source, then start recording. SmartBlur saves processed frames locally. Stop recording cleanly and review the file before sharing.

Does SmartBlur provide a Windows virtual-camera device?

Yes. SmartBlur 2 Pro can provide SmartBlur Camera output to Zoom, Teams, Google Meet, OBS, and other webcam apps when you use a supported Windows installer downloaded from the SmartBlur website. The Microsoft Store package does not include the website virtual-camera driver. See Webcam, RTSP & SmartBlur Camera for setup and limitations.

How much do Standard and Pro cost?

Standard is $19 or IDR 149,000 for one year, including renewal. Pro is $79 or IDR 599,000 for the first year and $49 or IDR 399,000 to renew for another year. See Plans, Pricing & Licensing and verify checkout for the latest price.

Will version 1.5.7 update itself to SmartBlur 2?

No. Versions earlier than 1.5.8, including 1.5.7, do not receive a direct in-app update to SmartBlur 2. Download the current Windows installer from smartblur.app/download. See Updates for the supported update path.

Can I blur bodies or plates?

Yes. Enable Body and/or Plate in Blur Targets. Their confidence sliders are independent. Plates remain blurred by default and cannot receive a keep-visible person identity rule.

Can I choose which people stay visible?

Licensed Selective Blur workflows can review detected people and create keep-visible/blur rules using face or body identity. Recognition is probabilistic; inspect the entire final output, especially scene changes and uncertain matches.

What happens to my original file?

Adding media and previewing does not replace the source. Final processing saves to the configured output destination/naming rule. Use a separate folder and suffix, and never overwrite the only original copy.

Why is processing slow?

Resolution, duration, frame rate, crowd density, targets, model, 360°, output quality, and hardware all contribute. Use Standard, disable unneeded targets/360°, or use an RTSP sub-stream when the privacy result remains acceptable.

How do I get support safely?

Use Send Feedback or email [email protected] with the app version, Windows version, selected settings, exact error, and reproduction steps. Redact RTSP credentials, license keys, names, and private footage.