Send Feedback
You can send feedback directly from the app — no email client needed.
- Click the Feedback tab (speech bubble icon) in the sidebar.
- Type your message.
- Email is optional — include it if you want an automatic support reply.
- Click Send Feedback.
What Gets Sent for Text Feedback
Your message automatically includes:
- App version — so the team knows which build you're running
- Plan type — Free, Standard, or Pro
- License context — the app may include its license category or identifier so the support team can investigate entitlement issues
No photos or videos are attached. When you provide an email, SmartBlur sends the feedback text and non-sensitive app context to DeepSeek to draft a support reply. The reply is emailed to you with a hidden copy to active SmartBlur administrators. The structured contact-email and license-key fields are excluded from the DeepSeek prompt. Recognizable email addresses, license keys, and RTSP URLs in the free-form message are redacted before drafting, but other free-form content is sent as written. Raw license keys are not included in the reply email.
Do not paste private footage, passwords, RTSP URLs, personal data, or license keys into the message. Submitted feedback is still stored for support review.
Detection Image Feedback
Detection image feedback is separate from the text-feedback form. After an image finishes processing, choose Report detection issue, identify the false positive or false negative and target type, and review the original image shown in the dialog.
SmartBlur uploads the original image only after you select the consent checkbox and click Upload image and send feedback. The image is sent to the separate detection-feedback endpoint, stored privately for authorized review, and used to improve SmartBlur detection. Embedded image metadata is removed before storage, and the stored image is deleted within 12 months. Detection images are not sent to DeepSeek or Brevo.
Tips
- For bug reports, describe what you expected to happen and what actually happened.
- For feature requests, describe the use case — what are you trying to achieve?
- Include your email if you want an automatic response grounded in SmartBlur documentation.